Microsoft also has Direct Routing, which lets customers connect an existing private branch exchange (PBX) or Session Initiation Protocol ( SIP) trunk to Teams. Microsoft Phone System and Calling Plan users can make, receive and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN). With the Teams app, users can make voice over IP ( VoIP) calls between Teams clients. Teams provides cloud-based telephony for voice calling. Like other messaging services, Teams messages can incorporate emojis and GIFs (Graphics Interchange Format). Users can elevate a group or one-on-one chat to a voice or video call. At its core, Teams is a chat-based collaborative workspace that features group and individual messaging with threaded and persistent conversations. The platform has several features to help teams of employees communicate and collaborate. Microsoft Teams is the hub of team collaboration in Microsoft 365 and Office 365. In some cases, Teams could replace email for internal company communication among employees.ĭownload this entire guide for FREE now! Microsoft Teams key features Microsoft Teams is usually deployed across entire organizations and not just within certain company departments. The COVID-19 pandemic compelled organizations worldwide to use Microsoft Teams extensively - as well as other collaboration software - as a communications platform for remote work. Microsoft Teams is especially useful for remote collaboration because it keeps dispersed teams of workers connected and communicating. Microsoft Teams integrates with other Microsoft business applications, including Exchange, PowerPoint and SharePoint. As a business communications app, Teams enables local and remote workers to collaborate on content in real time and near-real time across different devices, including laptops and mobile devices. Teams is Microsoft's core cloud-based unified communications ( UC) offering, and it competes with similar products, such as Slack, Cisco Webex and Google Workspace. The core capabilities in Microsoft Teams include business messaging, calling, video meetings and file sharing. Microsoft Teams is cloud-based team collaboration software that is part of the Microsoft 365 and Office 365 suite of applications.
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